Definitions

• “WE”, “Art Fines”, “THE COMPANY” means “Art Fines” EOOD, with headquarters and registered address: city of Sofia, 22, Shandor Petiofi 22.
• “ZZP” means the Consumer Protection Act.
• “ZZLD” means the Personal Data Protection Act.
• “ZPU” means the Postal Services Act.
• “SITE” means the web site located at www.finesbg.com
• “ONLINE STORE” means the virtual store located at www.finesbg.com, which allows the purchase of goods through the Internet.
• “USER” means a person using the web site functionalities.
• “BUYER” means a person purchasing goods from the online store.
• “CONSUMER” means a consumer within the meaning of the Consumer Protection Act (ZZP).
• “PERSONAL DATA” means a personal data within the meaning of the Personal Data Protection Act (ZZLD).
• “CASH ON DELIVERY” means cash on delivery within the meaning of the Postal Services Act (ZPU).
• “GENERAL TERMS AND CONDITIONS” means these general terms and conditions. By clicking on any link, button or application located at the web site, with the exception of the link to these general terms and conditions, the user/buyer hereby expressly and irrevocably agrees to the present general terms and conditions for using the web site and the online store.

General provisions

By placing an electronic order from the online store, the user can only purchase the goods the systems allows to be added to the cart of the user. The entire information on the goods offered for online sale through the online store, including, but not limited to their technical characteristics, conditions of guarantee, method of use, etc. is provided by the manufacturer or the respective importer of the goods and Art Fines shall not be held liable for any false, incorrect or inaccurate information, correct information presented in a misleading way, for any discrepancy between the factual and actual condition presented or for any typing errors. All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.

Prices

All prices shown on the web site/online store for the English version are in Euro and are only valid as of the moment of their publication and Art Fines retains the right to change them at any time without notice. The prices of online purchases, confirmed by Art Fines are final and shall not be changed. The prices for goods shown on the web site/online store are final and inclusive of all taxes and fees, except for the price for processing and delivery of the order. The price due for processing and delivery is calculated based on the delivery address indicated, the type and/or weight and size of the goods included in the order and it will be indicated before the finalisation of the order. The decorations are not included in the price.

Orders

Only users that have agreed to these terms and conditions are allowed to place orders. In order to place an order, you need to fill in the order form.

Payment

The buyer can pay the price for the goods ordered from the online store by using any of the following methods at their discretion:

1. Cash on delivery

Contract

The contract for distance sale between Art Fines and the buyer shall be considered concluded and confirmed from the moment of confirmation of the specific order by Art Fines. By accepting these general terms and conditions, the buyer expressly and irrevocably agrees to receive the confirmation for a concluded distance contract to the e-mail they have provided.

Delivery

The delivery of goods ordered from the online store is done via courier.  A slip for acceptance and delivery shall be signed upon delivery, where the buyer shall sign their given name and family name in order to certify the accurate fulfilment of the order. The deadlines for delivery for goods ordered through the online store are as follows: For goods ordered by 4.30 p.m. Bulgarian time - 10 days starting from the day following the day of receiving confirmation of the order. For goods ordered after 4.30 p.m. Bulgarian time -15 days starting from the day following the day of receiving confirmation of the order.

Art Fines reserves its right unilaterally, without informing the buyer, to extend all delivery times by up to 14 days. The goods will be normally delivered to the recipients in person with a certifying signature, where larger packages (at the discretion of the person carrying out the delivery) will be delivered to the building entrance. If delivery to the recipient in person is impossible or hindered, the packages shall be delivered as follows: 1. for office address - to a person working at the address, by noting the name and the position/department of the person that received the package. 2. for home address - to a member of the household, by noting the name of the person that received the package and its relationship with the recipient. If the package cannot be delivered during the first visit, which is not the fault of Art Fines and/or the courier (if there is no one at the address, etc.), the person carrying out the delivery shall leave a note indicating a contact telephone, which the recipient shall call within three business days in order to specify a new period for carrying out the delivery. If the package cannot be delivered during the second visit, which is not the fault of Art Fines and/or the courier, the distance contract for sale shall be automatically terminated, where in this case, Art Fines shall keep all amounts paid by the buyer as a sanction for the contract non-fulfilment by the buyer. The foregoing shall also apply to the cases where the recipient refuses to accept a package for no valid reason.

Art Fines shall not be held liable for non-fulfilment of an order in the cases where the user has indicated incorrect, incomplete and/or inaccurate personal details, including where they have indicated an incomplete, inaccurate or false address.

Pick up from store

“Pick up from Store” is an option which provides the possibility of taking the item ordered from the online store from a chosen Art Fines store. In order to benefit from the “Pick up from Store” option you have to: Order the item from the online store. Fill in all fields in the order form, and it is required to indicate a recipient of the item, as well as the Art Fines store from which the item will be picked up. Pay the item price in cash at the store. The item should be picked up no later than 15 calendar days from the date of the electronic confirmation of the order; the pick-up is to be done only at the Art Fines store indicated in the electronic confirmation; the person listed in the electronic confirmation by Art Fines is the only one authorized to pick up the item after presenting an identification document, order number and signing the Record of Handover.